Learn about scams targeting Alabama Power customers and tips to protect yourself.
Scammers are at it again, calling Alabama Power customers and falsely demanding immediate payment of an overdue electric bill and threatening that service will be cut – something we never do.
In the latest variation of this old scam, the bogus caller asks for a customer’s bank or credit card information and warns that service will be disconnected if payment is not received within 30 or 45 minutes.
In a variation of the scheme, scammers will sometimes contact customers who recently made a payment on their Alabama Power account and falsely claim the payment did not go through and they need to repay it immediately. The call may even look like it is coming from an Alabama Power office when it’s not.
If somebody says they need an immediate payment, they are not from Alabama Power. If you receive this kind of demand, or if you’re just not sure whether a call is a scam, you should immediately hang up and contact our Customer Service Center.
An informed customer can combat scammers. Remember these tips to protect yourself from scams:
We often send account messages by text or email. These messages are usually helpful and provide you with information that can help you manage your account. They range from billing alerts to outage updates to friendly reminders. Since these alerts are usually specific to your personal account information, you should be cautious when receiving, sharing or responding to them. Here are some tips to help you stay safe and verify us as the sender:
Contact a Customer Service agent weekdays from 7 a.m. until 9 p.m. at 1-800-245-2244. You can also check the status of your account anytime online.
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